At Accent Transportation, our transportation policies are designed to protect every passenger and driver on every ride. From our zero-tolerance stance on impairment to our non-discrimination commitments and health protocols, these transportation policies reflect our 25+ years of commitment to safe, respectful, and reliable service across Metro Detroit and the University of Michigan community.
Accent Transportation Services maintains a zero-tolerance policy on the use of drugs and/or alcohol. We do not discriminate based on race, religion, color, sex, national origin, disability, sexual orientation, veterans status, genetic information, or any condition or status protected by law.
Drivers found in violation of this policy are subject to immediate suspension and termination. This policy applies to every trip, every driver, and every vehicle in our fleet, with no exceptions
To file a complaint directly with Accent Transportation Services, please contact our office at 734-678-8090.
Complaints can also be submitted via email at in**@*****de.com. Our team reviews every complaint within 48 hours and follows up directly with the passenger to ensure resolution. We take all feedback seriously as part of our commitment to accountability.
Accent Transportation Services does not and shall not discriminate against its passengers based on race, religion, color, sex, national origin, disability, sexual orientation, veterans status, genetic information, or any condition or status protected by law. We are committed to providing an inclusive and welcoming environment for all members of our staff and passengers.
This policy extends to our booking process, dispatch operations, and all customer-facing interactions. Any passenger who experiences discrimination is encouraged to report it immediately using the complaint process above.
Accent Transportation Services is committed to doing our part in stopping the spread of the Coronarivus by providing safe and exceptionally clean transportation services for our staff and passengers alike. We have the following COVID-19 protocols in place:
These transportation policies are reviewed regularly to reflect current safety standards and passenger expectations. Whether you’re booking an airport transfer, a campus ride, or corporate travel, you can count on Accent Transportation to uphold these standards on every trip